Mela Bet Privacy Policy

Mela Bet respects your privacy and is committed to protecting your personal information. We collect account, identity, payment, betting, device and communication information to operate services, protect accounts and meet applicable obligations. For questions about Mela Bet personal data or a privacy request, use the official support channels listed on Contact Us.

This policy covers our website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support and user communications. It applies to registered players, visitors who only browse and people who contact us before registering, in Addis Ababa and other Ethiopian regions. “Personal data” means information that identifies you or can be linked to you. “Processing” means collecting, using, storing, sharing or deleting that information.

Who We Are

Mela Bet is the betting and gaming service whose operator identification is provided through About Us. Services are intended for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, operator terms, relevant licence conditions and regional restrictions. Review License & Regulation and verify current regulatory status against the competent authority’s latest information; this policy does not establish licensing or regulatory approval.

Information We Collect

The information needed depends on your activity. Browsing does not ordinarily require the same account-holder information as registering or requesting a withdrawal. Collection should be limited to what is necessary for lawful, operational, security and regulatory purposes.

• Account data: name, phone number, email, date of birth, username and password-related security information.
• Verification data: identity documents, age-check results, customer due diligence and fraud-prevention information. KYC, or “Know Your Customer”, means checks used to establish who holds an account and whether they are eligible.
• Transaction data: deposits, withdrawals, payment references, necessary payment-method details, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, settlement records, live betting activity, Keno activity and game sessions.
• Technical data: IP address, device type, browser, app version, operating system, cookies and system logs.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where used with appropriate notice.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Do not send unrelated sensitive information, passwords, one-time login codes or payment PINs to support. Submit identity documents only through the verification channel specified by the operator.

How We Use Personal Data

We use betting account data to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, account-holder and transaction information may be checked before a withdrawal is authorised.

Information may also be used to detect account takeover, multiple accounts, payment abuse, bonus abuse and suspicious betting patterns; investigate disputes; improve website, app, game and support performance; and send important service notices. Responsible gaming information supports limits, self-exclusion and other account restrictions.

Where applicable, processing supports legal, tax, accounting, anti-money-laundering, licensing and regulatory duties. Marketing messages are sent only where permitted, with consent where required and available opt-out options. Opting out of marketing does not stop essential account, payment or security notices.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide a requested service, comply with a legal obligation, protect users and the platform, prevent fraud or resolve a dispute. Consent is requested where required, including for optional activities where applicable. These purposes do not automatically establish a lawful basis: the operator must identify and confirm the appropriate legal grounds for each processing activity. You may ask which grounds apply to your information.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you signed in, protect sessions, remember preferences, analyse traffic and improve page performance. Marketing measurement may be used where allowed and subject to applicable choices. Disabling essential cookies can affect login or account functions. Read the Cookie Policy for further information about technologies and available controls.

Data Sharing

Mela Bet does not sell personal data as a product. Where necessary, information may be shared with payment processors, identity-verification providers, hosting or cloud providers, analytics and security services, customer support tools and professional advisers. These third-party service providers are external organisations helping deliver specific services.

Access should be limited to the information and purpose needed for the service, with appropriate confidentiality, security and contractual controls. Information may also be disclosed to regulators, law enforcement or courts when legally required. A payment provider may process information under its own privacy notice; review that notice before choosing a payment method.

International Transfers

Some service providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and use suitable safeguards. You may contact us to ask about relevant transfer arrangements and protections. No particular destination or safeguard should be assumed without confirmation.

Data Storage and Retention

Information is kept only as long as necessary for account operation, financial records, legal and regulatory duties, dispute resolution, fraud prevention and responsible gaming controls. Retention depends on the record type and applicable requirements, rather than a single period for all data. Account closure does not necessarily require immediate deletion. When information is no longer needed, it should be securely deleted or anonymised, subject to justified backup-retention arrangements.

Security Measures

We use reasonable technical and organisational measures to protect personal data. Depending on the system and risk, measures include encryption where appropriate, access controls, secure login systems, monitoring, backups, fraud detection, staff confidentiality requirements and internal handling procedures. No internet service or storage system can guarantee complete security.

For Mela Bet account security, use a unique password, protect your phone and sign out on shared devices. Reach Mela Bet login through the official website rather than an unsolicited message. Confirm the domain against operator-published information; a padlock alone does not prove a site is genuine. Obtain an app or APK only through an operator-confirmed source and review requested permissions.

Your Privacy Rights

Depending on applicable data protection law, you may request access to your information, correction, deletion, restriction, objection to certain processing or an explanation of how information is handled. Where processing relies on consent, you may withdraw it, subject to applicable rules. Some requests may be limited because records are needed for legal, financial, security or regulatory reasons.

1. Step 1: Use the official privacy or support channel on the contact page and describe your request.
2. Step 2: Provide only the account details needed to locate your records. Additional identity verification may be necessary to prevent disclosure to another person.
3. Step 3: Keep the request reference and follow the stated complaint-handling procedure if you need further review.

You may ask about applicable response periods, any lawful limitations and available escalation routes, including a competent authority where relevant.

Age Restrictions and Children’s Data

Mela Bet services are for eligible adult users only. We do not knowingly collect personal data from underage users. If you believe an underage person has submitted information, contact support so eligibility can be investigated and appropriate account and data-handling action taken. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests and risk indicators may be processed to support responsible betting measures and enforce restrictions. Certain records may need to remain after closure to help maintain a self-exclusion or meet applicable duties. Learn about available controls through Responsible Gaming.

Terms, Bonuses and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or depositing, check eligibility, KYC requirements, withdrawal procedures, transaction limits, processing times and disclosed fees. Bonus conditions may require activity records to establish eligibility and settlement.

When comparing website and app access or payment options, use published facts: available functions, required steps, verification requirements and support channels. Do not assume they are identical. Before requesting a withdrawal, check that account details are accurate, review any verification request and retain the transaction reference. Support can clarify requirements without needing your password.

Updates to This Policy

This Mela Bet Privacy Policy may change when services, laws, security practices or processing activities change. The current version will be available on this page, with additional notice of significant changes where required. Review it periodically and contact us if any part of Mela Bet data protection or privacy handling is unclear.